• Remain impartial with regard to our network recommendation, considering only your needs, the total inclusive cost of contract ownership, your device requirements and coverage.
• Make you aware of all of the terms and conditions enforceable by your chosen network provider.
• Act in your best interest and support you throughout your relationship with The One Point and your chosen network supplier.
• Offer free technical and non-technical advice throughout your contract.
• Diligently disperse any other addition benefits included with your purchase agreement with The One Point.
• Allow you to move supplier without charges or extended notice periods.

The One Point WILL NOT:

• Push one particular network provider or handset manufacturer for commercial gain.
• Impose, refer or include additional terms and conditions that will have an adverse impact upon your ability to move network, upgrade early, change tariff mid-term, flexibly reduce costs, add or remove handsets and replace hardware.
• Make promises of revenues or incentive that are not achievable on a commercial level; for example: make a promise of credits, cash backs or hardware funds that would mean The One Point would be running an unsustainable business.
• Deliberately quote low headline line rentals that will not reflect the invoices you will receive from your network – including offer periods, temporary discount or similar.